1 — SHIPPING INFORMATION 

 DELIVERY OPTIONS  

You are currently on the Ark8 website for North America. An order placed on the website us.ark8.net can only be shipped to the United States and Canada. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address outside of this region, i.e. EU and the rest of the world shipping, please check www.ark8.net. 

The following rates apply to the USA:   

- Free Ground Standard Shipping (USPS/DHL) on all orders to the domestic United States - 3-7 days

- Express 2-day DHL/FedEx Shipping: $19.99

The following rates apply to Canada :

                  Canada Standard Shipping - 14 to 30 days         $4.99

                  Canada Economy Shipping - 4 to 10 days            $7.99

                  Canada Express Shipping - 3 to 5 days                  $39.99

DELIVERY RULES AND RESTRICTIONS  

-   An order placed before 3 p.m. (Monday to Friday) will be shipped the same day.

-  An order placed on Friday afternoon after 3pm, or during the weekend, will be shipped on Monday.

-  Our carriers do not deliver on Saturday, Sunday, and holidays.

-  If you have not received your delivery within the number of days shown for your country in the table above, please track your order or contact our customer care team: customerservice@ark8.net 

TAXES AND DUTIES

All orders are shipped on a ddp basis (delivery duty paid) for the United States. All other countries are subject to local taxes and/or import duties, which are levied by your local customs authority. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.

2 — RETURNS POLICY 

CONDITIONS

What matters to us is that you are completely satisfied with what you purchase on the ARK/8 store. 

If you are not happy with your purchase for any reason, you can of course return your order and be refunded. Just make sure you do it within 14 days of receipt (counting from the day after you received your order) and that the product is in its original condition and packaging. This implies that the products must be :

-  unworn, unwashed, undamaged;

-  with its price tag and brand label;

-  complete (i.e. together with all items such as a belt, keychain etc. which came with the original product, free gifts received with the product and if the items was part of a bundle or a special promotion, the other items that were part of the bundle or special promotion must be returned as well);

-  placed in the packaging in which you received it; 

We reserve the right to refuse returns if the items do not comply with this requirement.

Returns outside the 14-day time frame may be accepted solely at the discretion of Ark/8.

If you would like to exchange an item, please follow the return procedure for your original item and then place a new order on our store for the new item. We do not process exchanges directly. 

Here after are the following steps you should follow to complete your return:

PROCEDURE

Step 1

If you have received an item that you did not order or a faulty item, please send us an email at customerservice@ark8.net with as many details as possible (such as pictures of the faulty items) and we will happily help you further. If the item is proven to be faulty under our responsibility, you may not have to send it back to us.

If you are returning an item that doesn't fit, or that you are simply not happy with, you don't need to contact us. Instead please follow this link to download our returns form. Please fill print it out and full it in.

Step 2

Please put the item in its original packaging and make sure it's sealed properly.

Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the return form from STEP 1 in the box.

Step 3

Please send the package at the following address :

We recommend you use a tracked mail service as we cannot be held responsible for any loss or damage that would occur at that stage.

Please note that for all returned items the shipping cost will be at your charge. As explained above, if the item is faulty or you received it due to a mistake on our side, you should not return it but will get a refund instead after contacting our customer service. 

As mentioned above we reserve the right to refuse returns if the items do not comply with our requirements.  In this case, it will not be sent back to you and the original shipping cost is non-refundable.

3 — REFUND 

Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

Be sure to also factor in the ship time for your return to be delivered to us.

You will receive e-mail updates from us to help track the progress of your return.

The refund will be credited to the original payment method used to place the order.

If a discount was applied to your original order, the amount refunded will be adjusted if necessary.

If you have any other questions about returns please feel free to email us at customerservice@ark8.net

1 — CLOTHING 

At ARK/8 we do our utmost to guarantee the quality of our products, and only use high quality fabrics and methods of production.

 Even so, apparel needs special care in order to maximize its durability. To that effect, every piece of our clothing lines has its individual care label. But just in case, here is what you need to know. 

Cotton/Polyester Items (Tees/Sweaters/Hoodies/Trousers) : It is recommended to wash them at 30°C, with a suitable detergent. Ironing is fine. If there are print details/embroideries, it is advised to use an extra thin fabric between the iron and the garment to avoid direct contact. Otherwise, you can also iron them inside out. 

Jackets : Each and every ARK/8 jacket is a product that needs a lot of attention. Most of the time, we strongly advise against machine wash as it will deteriorate any garment over time. It is also mostly unnecessary. 

• If your jacket needs a refresh due to bad smells (cigarette smoke for  example), hang it outside for a day or two. It should do the trick.
•  If you must wash them (in case of a stain for example), our jackets must be hand cleaned in cold water and air dried (laid flat), or dry-cleaned. To make sure they keep their original shape, it is preferable to keep them on a hanger. And bear in mind : no ironing is ever needed. 

 2 — JEWELLERY

Here are a few tips to keep Silver/Gold jewellery from tarnishing.

With time, natural processes cause oxidisation and tarnishing. Here is how to keep your jewellery's natural shine. 

• Clean your jewellery with a microfiber cleaning cloth - ideally weekly. It should remove stains and oxidisation. However, if the piece of jewellery has intentional dark details, using such cloth may remove some of them as well, so please use the cleaning cloth carefully on a small area before applying it to the entire item. 
• Store the jewellery in a box, drawer or in a closed ziplock-type plastic bag, it will prevent the tarnishing and eventual scratches.  
• Taking a shower with your silver jewellery is allowed and even recommended. Water and soap will help keeping the silver clean.
• When using cleaning products (for example doing the dishes), it is recommended taking off all jewellery. Chemicals in the cleaning products may harm the jewellery and can cause tarnishing.
• Entering to the sea or the swimming pool with jewellery is not recommended, the chlorine and the salt water can damage the silver.
• Avoid any contact with perfume, or lotions.
• In the summer, silver jewellery will tarnish quicker then usual, causing by the oxidization it our sweat and the humidity in the air.  

1 — CLOTHING 

GOD COMPLEX JACKET



KUSABIMARU PATTERN SWEATER



SEKIRO POCKET KIMONO T-SHIRT



SHINOBI TECH PANTS



UMBRELLA BOMBER JACKET



CLAIRE REDFIELD LEATHER JACKET WOMEN



OVERSIZE T-SHIRT 



T-SHIRT 

SHOULDER PADS T-SHIRT



CROP TOP

INDUSTRIAL KATA JACKET



INDUSTRIAL CROPPED KATA JACKET



TECH PUFFER JACKET



FLIGHT JACKET

M-65 JACKET

TECH HOODIE 



OVERSIZED PULLOVER HOODIE 

OVERSIZED TECH SWEATER



OVERSIZED SWEATER

HYBRID CUSTOM JACKET

SWEATER

TRACK JACKET 

TRACK PANTS

LEGGING

2 — JEWELLERY

RINGS

All of our rings are presented in EUROPE sizes. 

• if your finger size is unknown, you can measure the inside diameter of an existing ring (in mm), and convert it to EU size using the chart below.
• if you do not own any other rings, the most accurate way to reveal your finger size is by measuring it at any jeweller / jewellery store.  
• choose your regular ring size, our rings are 100% size accurate.

how to select the correct ring size?

please note that all ring sizes are based on the interior diameter of the ring in mm (millimeters). 

the below table gives you all conversions between EU/US/mm sizes:

Terms & Conditions

A. SCOPE AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

WE ARE LEVEL UP WEAR, S.A., registered by the Belgium Banque Carrefour des entreprises under the number BE 0890 015 382 and we process your personal data as joint controllers. This means that we are jointly responsible for how we process and protect your data. 

WE WILL USE YOUR DATA TO, among other purposes, to manage your registration as a user, to manage your purchases of products or services, to respond to your queries, and, if you wish, to send you our customised communications. WHY ? Because we have legal standing to process your data for various reasons. The main one is that we need to process them to perform the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities, although other reasons also enable us to use them, such as our interest to respond to your queries or the consent that you give us to send you our newsletter, among others. 

WE SHARE YOUR DATA WITH service providers who provide us with assistance or support, these being companies in LEVEL UP Group or third party collaborators with whom we have reached an agreement, both inside and outside the European Union. 

YOU HAVE THE RIGHT TO access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to their portability, as explained in depth below. 

We invite you to read our full Privacy and Cookies Policy below to understand in depth the manner in which we will use your personal data and your rights over your data.


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In this Privacy and Cookies Policy, you will find all relevant information applicable to our use of our users' and clients' personal data, regardless of the channel or means (online or in person) of LEVEL UP WEAR that you use to interact with us.
We are transparent about what we do with your personal data, for you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data.
We permanently make available for you all the information included in this Privacy and Cookies Policy, that you can check when you consider appropriate, and in addition.
You will also find further information on each processing operation of your data as you interact with us.
When we speak about our Platform, we refer, in general, to any of the channels or means, digital or in person, you may have used to interact with us. The main ones are:

• Our Websites, www.ark8.net and us.ark8.net

• Our ARK/8 App, this is, including both the mobile application you installed on your mobile device and others we may use in our stores.
• In person, in any of our ARK/8 store when we will have one.

1 — WHO IS THE CONTROLER OF YOUR DATA ? 

Your data controller is LEVEL UP WEAR, S.A., company currently operating worldwide the sale of LEVEL UP WEAR and ARK/8 brand products :
o Postal address : 25, Rue du Sceptre 25, 1050 Bruxelles, Belgium.
o E-mail address of the Data Protection Officer: info@levelupwear.com

This means that we regulated and are responsible for processing and protecting your personal data.

2 — WHY WE PROCESS YOUR PERSONAL DATA ?

Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:

• your identity data (for example, your name, surname, language and country from which you interact with us, contact data, etc.);
• economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
• connection, geolocation and/or browsing data (if you interact with us from your mobile phone, for example);
• commercial information (for example, if you have subscribed to our newsletter),
• information about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to afford you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since these are data that we need to be able to provide the service or afford you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities.

Depending on how you interact with our Platform, i.e., depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes:

1. To manage your registration as user of the Platform

If you decide to become a registered user of our Platform, we need to process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Support.

2. For the development, performance and execution of the purchase or services contract that you executed with Us on the Platform

This purpose includes processing your data, mainly:

• We contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service;
• To manage payment of the products that you purchase, regardless of the payment procedure used. For example:
• If on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your card data for future purchases, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases. You may change or cancel your cards at any time through the section on payment information, either of your Website registered user account, or of the Wallet functionality of the App.
• If you use the Wallet functionality of the App to pay your face-to- face purchases, we need to process your data to activate it, so that you may start your purchases at the brick-and-mortar stores enabled for the purpose.
• Activate the necessary arrangements in order to control and prevent potential fraud against you and against us during the purchase process. If we consider that the transaction can be fraudulent, this processing may cause the blocking of the transaction.
• To manage potential returns after you have purchased and manage requests of availability information for articles, reservations and/or pre-orders of products through the Platform, or provide you the services related to the functionality Personal Tailoring, depending on the availability of such options from time to time.
• For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform.
• To ensure that you are able to use other available functionalities or services, such as the purchase, management and use of the Gift Card or of the Gift Voucher.

3. To meet requests or applications that you make through the Customer Support channels

We only process the personal data that is strictly necessary to manage or resolve your request or application.

4. For marketing purposes

This purpose includes the processing of your data, subject to your consent, mainly for:

•  If and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including to send customized information on our products or services through various means (such as e-mail or SMS). We may also make available to you this information through push notifications in case you have activated them in your mobile device.
• Accordingly, please take into account that this data processing implies analysis of your user or customer profile to establish your preferences and therefore which products and services are most fit to your style when sending you information. For example, based on your purchases and browsing history (i.e., depending on the articles that you clicked), we will make you suggestions on products that we believe may interest you and, if you are a registered user, we will provide you with the "recover cart " functionality. Please read our Cookies Policy for more information.
• Remember that you may unsubscribe from the Newsletter at any time without cost through the "Newsletter" section of the Platform, in addition to through the instructions that we provide you with in each notice. If you do not want to receive push notifications, you can deactivate this option in your mobile device.
• To perform promotional actions (for example, for the organization of competitions or to send the list of items stored to the e-mail you designate). On participating in any promotional action, you authorize us to process the personal data that you have shared with us depending on the promotional action and disclose them through different media such as social networks or the Platform itself. In each promotional action in which you participate you will have available the terms and conditions where we will be providing more detailed information about the processing of your personal data.

To disseminate in the Platform or through our channels in the social networks photographs or pictures that you shared publicly, provided that you expressly give us your consent for the purpose.

5. Analysis of usability and quality to improve our services

If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements in the Platform. Please read our Cookies Policy for more information.

In addition, we occasionally perform quality surveys and actions to know the degree of satisfaction of our customers and users and detect those areas in which we may improve.

We process your data because this is necessary on the terms regulating the use of the Platform. 
If you opt to use the access or login through a social network, we are legally permitted to process your data on the basis of the consent that you give when authorizing the assignment of your data from the social network.

2. Development, performance and making of the purchase or services contract

We process your data because their processing is necessary for us to make the purchase or services contract with you.
Certain processing of data related to the purchase process is activated only because you request or authorize it, as is the case of the storage of payment (card) data for future purchases or the processing of data necessary to scan the till receipts through the Wallet section of the App or to provide you with the Coming Soon / Back Soon functionalities. In these cases, our processing of your data is supported by your own consent.
We consider that we have a lawful interest to carry out the necessary verifications to detect and prevent potential fraud when you make a purchase.
We understand that the processing of these data is positive for all the participating parties when a purchase is paid and in particular for you, since this allows us to establish measures to protect you from fraud attempts by third parties.

3. Customer Support

We consider that we have lawful interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised.
When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the Platform, the processing of your data is necessary to make the purchase contract.
When your consultation is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations.

4. Marketing

We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels, when authorizing the sending of push notifications in your mobile device or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks' channels.
In order to show you customized information, we consider that we have a lawful interest to conduct a profiling with the information that we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us, such as the age range or language, since we understand that the data processing of these data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your preferences.

5. Analysis of usability and quality

We consider that we have a lawful interest in analyzing the Platform usability and the user's satisfaction degree, since we understand that that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.

4 — HOW LON WILL KEEP YOUR DATA ? 

The time for which we will keep your data will depend on the purposes for which we process them, as explained below:

1. To manage your Platform user registration 

We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).

2. Development, performance and execution of the purchase or services contract 

We will process your data for the time necessary to manage the purchase of the products or services that you acquired, including potential returns, complaints or claims related to the purchase of the product or service in question.

Sometimes, we will only process the data until the time when you decide, as is the case of payment (card) data that you requested us to store for future purchases.

3. Customer Support 

We will process your data for the time necessary to meet your request or application.

4. Marketing

We will process your data until you unsubscribe or cancel your subscription to the newsletter.
If you participate in promotional actions, we will keep the data during a six (6) months period from the end of the action.

5. Analysis of usability and quality 

We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question as specified above, we will subsequently keep them duly stored and protected with restricted access for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.

5 — DO WE SHARE YOUR DATA WITH THIRD PARTIES ?

To achieve the purposes mentioned in this Privacy and Cookies Policy, we must afford access to your personal data to entities of the LEVEL UP WEAR Group and to third parties that provide us with support in the services that we offer your, i.e.:

• financial institutions,
• anti-fraud detection and prevention entities,
• technological service providers,
• logistic, transport and delivery partners and service providers,
• providers of customer support related services,
• advertising and marketing related partners and service providers.

6 — WHAT YOUR RIGHTS ARE WHEN MAKING YOUR DATA AVAILABLE TO US ?

We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing you in mind, we have agreed that you may exercise your rights free of charge by writing us an e-mail to a single e-mail address info@levelupwear.com, simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.

In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:

• To request us access to the data we have available on you. We remind you that in case you are a Platform registered user you may also consult this information in the relevant section on your personal data.
• To request us to rectify the data that we have available. Please bear in mind that if you are a registered user on the Platform, you may also access the relevant personal data section to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate and you undertake to notify to us any change or modification of your data. Only the user shall be liable for any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy and Cookies Policy.
• To request us the erasure of your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
• To request us to cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer that necessary when you may need it.
• To provide instructions regarding the storage, deletion or disclosure of your personal data after your death.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time. Some of the manners in which you may withdraw your consent are explained in section 2 where we explain for which purposes we process your data.

When we are legally permitted to process your data due to your consent or to perform the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part.

In addition, where the processing of your data is based on our lawful interest, you will also have the right to object to the processing of your data.

Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before:

• the Belgian Data Protection Agency (Autorité de protection des données – APD) (https://www.autoriteprotectiondonnees.be );
• the authority of the country in which the country retail company is located:http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm 

7 — WHAT HAPPENS WHEN YOU PROVIDE US WITH DATA OF THIRD PARTIES ?

We offer functionalities or services that require us to process the personal data of a third party that you must provide, such as in the case of activation and sending of the Gift Voucher or the management of the application for the Gift Voucher. If you provide us with personal data of third parties, you warrant that you informed them of the purposes and of the manner in which we need to process their personal data.

8 — CHANGES TO THE PRIVACY AND COOKIES POLICY

We may amend the information contained in this Privacy and Cookies Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality. In any case, we suggest you to review this Privacy and Cookies Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.

9 — INFORMATION ON COOKIES

We use cookies and similar devices, subject to your consent, to facilitate your browsing in the Platform, understand how you interact with the us and, in certain cases, to be able to show you advertisements in accordance with your browsing habit. Please read our Cookies Policy to understand with greater detail the cookies and similar devices that we use, their purpose and other information of interest.


What is a Cookie?
A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer.

While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser's "Local Storage" space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this "Local Storage".

What are Cookies used for on this website?
Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits.
The information collected by the Cookies also enables us to improve the site by estimating numbers and patterns of use, the suitability of the website to the individual interests of the users, quicker searches, etc. On occasion, if we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third- party websites or any other means, advertising based on the analysis of your browsing habits.

What are Cookies NOT used for on this website?
We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc. in the Cookies we use.

Who uses the information stored in Cookies?
The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

How can I avoid using Cookies on this website?
If you prefer to avoid the use of Cookies on this page, taking into account the above-described limitations, you must first disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website.
You may use this option for preventing the use of Cookies at any time.

How do I disable and prevent the use of Cookies?
You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While the settings are different in each browser, Cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring Cookies in your browser, see the "Help" menu in the browser itself.

Which particular Cookies does this website use and for what purpose?

The chart below shows the Cookies, tags and other similar devices used by this website, together with information on the purpose, duration and management (proprietary and by third parties) of each one of them.

We strive to propose inspiring content newsletters, as well as to share the latest product updates and our next projects and collaborations. We promise not to overload your inbox with unnecessary clutter. Unsubscribing is easy if you do not like what we have to say. So why not take the risk ? See you in your inbox!